We just wrapped a re-warm for a brand mid-rebrand, six sends over five weeks, and the launch outperformed anything the old brand put out that quarter. Here's what re-warming actually is, why Gmail's 2024 rules made the stakes a lot higher, and how to know when you need to run one.

Pay is the baseline, not the bond. Genuine, consistent support is what earns loyalty and the extra mile. And part of looking after your good people is protecting them, by not making them carry someone who damages the culture or can't meet the standard the role needs.

Shopify built A/B testing into the admin. For a lot of brands, that paid testing app just became optional. Here is what the native tool covers, and when you still need to keep the app.

Shorter alternative if the theme has a tight character limit:

Shopify now has A/B testing built into the admin. Here is what it covers, and whether you can drop your paid testing app.

Most DTC brands run two email segments, VIP and everyone else, then blame slow growth on traffic. Usually it isn't traffic, it's relevance. Here's the email segmentation strategy we use: the five segments worth building first, and the flows that make them pay.

Pulse tells you when something's on fire. It won't tell you what's quietly true about your store every week. Here are ten Sidekick prompts to pull on purpose, organised into a weekly routine that takes under half an hour and runs like a free analyst.

Klaviyo is repositioning from an email tool into an autonomous CRM that makes and acts on customer decisions. The brands that win are not the ones with the fanciest AI, they are the ones whose data is clean enough to trust it with.

If you sell to EU shoppers, your store now needs a button that lets them start a return themselves. Shopify doesn't build it for you, and most stores are missing it. Here's what changed on 19 June 2026, who it actually hits, and the small fix to put it right.

Your buyers stopped searching and started asking, and the AI now answers with a shortlist of products. So the game isn't ranking anymore, it's making that list inside the answer. Here's what the research actually says about getting recommended, and the five things to fix first.

A one-email welcome flow captures maybe 40% of the revenue it can earn. Build it to three emails and you're at 70 to 80%. Build it to five with a fork and you're closer to full capture.

Five numbers every US DTC founder should pin on a sticky note from the new Hurman and Klaviyo report on discounting. Why 70% of discount events lose money, why your sale is selling hero products to your best customers, and the post-sale crash you're probably not tracking.

Most DTC brands stuck in a discount loop have an inventory problem in disguise. Here's how to diagnose what's really driving your sales calendar.

Most DTC brands are doing AI theatre, not AI outcomes. Sean Clarke breaks down the diagnostic, the benchmarks, and how to fix it this week.

If AI is running half your DTC workflow and you've been thinking about Claude, here's the migration sequence I'd actually run, and what doesn't transfer.

Fix fulfilment speed, packaging, and live chat before you spend another dollar trying to lower CAC.

AI gives you the answer it was trained to give, not the answer your business actually needs. Brief it properly or it will confidently lead you in the wrong direction.